Coronavirus Update

We know you’re concerned about recent developments regarding the Coronavirus (COVID- 19) pandemic. We are committed to doing everything we can to support you.

Alongside continuing to support our customers, brokers and partners, the health and safety of our employees is our top priority. We’re following government guidelines on homeworking and self-isolation, which could mean an increase in call waiting times or a short delay in responding to emails. Please bear with us and we will respond to you as soon as we can.

We understand that this is an unprecedented and fast-moving situation and that you have many questions. We’re working our way through these as fast as we can to try and help you understand what it means for you. We will be updating this page regularly.
 

Customer with policies through a broker, Cornmarket, AA, or directly with RSA

Policy queries

Query

Email

Motor

ie_motor@ie.rsagroup.com

Household

Household@ie.rsagroup.com

Complaints  enquiries@ie.rsagroup.com

 

Claims

Please use the following email addresses to contact us to report any new claim or about an existing claim.

You can still call us by phone for Home Emergency, Motor Breakdown, Windscreen and for Travel claims.

For injury & Liability claims please continue to contact our dedicated claims handlers via their direct email address.

Claim Type

Email Address

Phone

Home Emergency

N/A

01 290 1000

Motor Breakdown

N/A

01 290 1000

Windscreen

N/A

01 290 1000

Travel

travel@ie.sedgwick.com

01 661 9133

Personal Motor Damage (if your insurance is with RSA directly, through a Broker or other Intermediary)

motorclaimsRSA@ie.rsagroup.com

 

Personal Motor Damage (if your insurance is with 123.ie)

motorclaims123@ie.rsagroup.com

 

Commercial or Fleet Motor Damage

motorclaimsRSA@ie.rsagroup.com

 

Motor (if your query relates to an Injury)

ie_GC6@ie.rsagroup.com

 

Household

ie_hhc@ie.rsagroup.com

 

Commercial Property

commercialclaims@ie.rsagroup.com

 

Liability

ie_liabilityclaims4@ie.rsagroup.com

 

Bank of Ireland Customers

Policy Queries

Query

Email

Motor

boimotorinsurance@ie.rsagroup.com

Household

boiservice@ie.rsagroup.com

Complaints enquiries@ie.rsagroup.com

 

Claims

Query

Email

Motor Damage

motorclaimsRSA@ie.rsagroup.com

Household

ie_hhc@ie.rsagroup.com

Motor Injury

ie_GC6@ie.rsagroup.com

Liability

ie_liabilityclaims4@ie.rsagroup.com

Litigated Team

ie_liabilityclaims2@ie.rsagroup.com

 

123.ie Customers

If you’re a 123.ie customer, up-to-date information relating to your Insurance cover as well as contact information can be found on the 123.ie website here.

 

Are you a broker?

You can find contact details for our teams here.